Contact us
Whether you are considering taking part in a study, planning one, or referring a patient, start here. Every inquiry reaches a person.
Call the research line
The quickest way to get a real answer, particularly if you are asking about taking part in a study.
+1 (210) 904-5036
Monday to Friday, 8:00am to 6:00pm ET
Email us
Best for detailed inquiries, sponsor discussions, and anything you would like in writing.
syed@dependableclinical.com
Response within one working day
Visit us
Our one and only site. Every study visit and every first conversation happens here.
8412 Little Neck ParkwayFloral Park
New York 11001
Tell us what you need and we will route it properly
This form opens your email application with the message ready to send. We do not collect anything through the website itself, so nothing you type here is stored on our servers or anyone else's.
If you are asking about taking part
Please do not include medical details in your message. A member of the research team will call you and go through your history properly. Email is not a secure enough channel for health information, and we would rather ask you than have you send it.
This is not an emergency service
If you are unwell and need help now, contact your doctor or call your local emergency number. We cannot provide urgent medical assistance and this inbox is not monitored out of hours.
Questions we are asked most
Does contacting you commit me to anything?
No. Asking a question commits you to nothing whatsoever. You can ask about a study, receive the full information sheet, speak to a clinician, attend a screening visit, and still decide not to take part. Nothing is binding until you have signed a consent form, and even then you may withdraw afterwards.
How do I know whether a study is suitable for me?
You will not know from a website, and we would be misleading you if we implied otherwise. Eligibility depends on your diagnosis, your medical history, your current medication, and often on tests done at a screening visit. That is why we ask you to call rather than filling in an online quiz. A member of the research team can tell you in a few minutes what a web form cannot judge at all.
Will taking part cost me anything?
No. Study treatment and all study related visits are provided at no cost to you, and reasonable travel expenses are reimbursed. Some studies also offer compensation for your time. Where they do, the amount is stated in the information sheet before you consent, never afterwards.
Can I leave a study once I have started?
Yes, at any point, without giving a reason. Your decision will not be questioned and it will not affect the care you receive from your own doctor in any way. We will usually ask whether you are willing to attend one final safety check, but you are free to decline that too.
What happens to my personal data?
Your identifiable details are held separately from your clinical study data and are accessible only to the research staff who need them. Results are published in aggregate, so you are never identifiable in any publication. We never sell participant data and never use it for marketing. You may request a copy of what we hold about you, or ask us to correct it, at any time.
I am a sponsor. What do you need from me to assess feasibility?
A synopsis is usually enough to start: the indication, the primary and key secondary endpoints, the eligibility criteria you are considering, your target enrollment, and the timeline you are working to. We will come back with an honest view, including telling you if we think the recruitment target is unrealistic from a single site, or if another organization would serve you better.
Where to find us
We work from one building in Floral Park. Every study visit happens here, so there is only one address to remember and one team to get to know.
Address
8412 Little Neck ParkwayFloral Park
New York 11001
Getting here
Parking on site and a bus stop two minutes from the door. Travel costs are reimbursed for every study visit, so please keep your tickets.
Opening hours
Monday to Friday, 8:00am to 6:00pm ET. Some studies offer evening and weekend appointments, so ask if standard hours are difficult for you.